Activate and manage a license

Learn how to copy the activation key, request, activate, review, and replace a SIA Connect license in the Edge Portal.

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Use the License section to identify your SIA Connect unit, activate a license, review the current license limits, or replace an active license.

The license controls the features and item capacity available on the unit. A license is created for a specific activation key, so use the activation key shown by the unit when requesting a trial, evaluation, or production license.

Open the License section

Sign in to the Edge Portal.
Expand Configuration in the sidebar.
Select System.
Scroll to License and expand the section if it is collapsed.

When the unit has no active license, the section displays No active license and makes the license installation controls available.

Understand the license states

State	Meaning	What the portal shows
Guest	No active license is installed. The unit is being used in guest mode.	You're exploring as a guest. Add a license to enable the licensed features.
Legacy	The unit uses the original AES CPU-bound hardware license.	Legacy hardware license, Type Legacy, Items Unlimited, and Expire date Perpetual.
Active	A current license is installed and valid.	The available expiry and item-limit details.
Expires today	The current license expires on the present date.	The expiry warning and date.
Expired	The current license expiry date has passed.	The expired status and recorded date.

A Guest license state is not the same as the guest-session timer recorded in Events. The timer describes a guest session and remains a separate event concept.

Understand the activation key

The Activation key identifies the SIA Connect unit. Provide this key when you request a license so the license can be issued for the correct unit.

Find Activation key in the License section.
Select Copy activation key.
Paste the key into the trial, evaluation, or production license request.

Copy the activation key from the unit that will use the license. A license issued for another activation key cannot be activated on this unit.

Request a license or trial

If the unit has no active license, the License section provides these options:

Option	Use it for
Sign-up for 14 days trial	Open the SIA Connect sign-up form and request a 14-day evaluation for the unit.
Request license	Open the SIA Connect quote form to request pricing or a production license.

Keep the activation key available while completing the request. After you receive the license, return to the License section to activate it.

For the trial choices shown before the first sign-in, see Set up SIA Connect ANY-Ware for the first time.

Activate a license by pasting the key

In License key, paste the complete license value you received.
Select Activate license.
Select Activate license again.
Wait for License activated successfully.

Do not remove characters, add line breaks, or paste other text into the license field.

Activate a license from a file

Under Or upload a license file, select the file input.
Choose the license file. The Edge Portal accepts files with the .lic or .txt extension.
Confirm that the selected filename appears and that License loaded from file is displayed.
Select Activate license.
Select Activate license again.
Wait for License activated successfully.

Uploading the file loads its text into the form. It does not activate the license until you select and confirm Activate license.

Review the active license

When a license is active, Current license details can show:

Field	Meaning
Expire date	The date the license expires. Perpetual means that no expiry date is configured.
Items	The licensed item capacity. A value of 0 is shown as Unlimited on the Overview cockpit.

If decoded metadata is unavailable, the section displays The active license does not expose decoded details.

The System Information panel on Workspace > Overview also summarizes the license item limit, status, and expiry. The status can be Active, Expires today, Expired, or No license. See Navigate the Overview cockpit for more information.

Replace an active license

Replace the license when you receive a renewed license or a license with different features or limits.

Select Replace license.
Select Continue to replacement.
Paste the replacement license or upload its .lic or .txt file.
Select Replace license.
Select Replace license again.
Wait for License activated successfully.

The current license remains active until you enter and confirm the replacement. Replacing it can change the available features and item limits on the unit.

Select Cancel replacement if you opened the replacement editor but do not want to continue.

Troubleshoot license activation

Message or condition	What to do
Failed to load activation key.	Reload the page. If the message returns, check that the Edge Portal can communicate with the SIA Connect API.
Failed to load the current license status.	Reload the page and confirm that the gateway is online. Retry after any gateway communication warning is resolved.
Failed to copy the activation key.	Select the key manually and copy it with the browser or operating system copy command.
Failed to read the selected license file.	Choose the file again. Confirm that it is an accessible text-based `.lic` or `.txt` file.
Paste a license key or upload a license file.	The license field is empty. Paste the complete license or upload the file before continuing.
Failed to activate the license.	Use the additional API error text if it is displayed. Confirm that the license is complete and was issued for this unit's activation key, then retry.
The active license does not expose decoded details.	The portal cannot display the expiry and item metadata from the loaded license. If the expected features or capacity are unavailable, contact SIA Connect and provide the activation key.
The replacement has unexpected limits	Check the Items value and the license summary on the Overview cockpit. Contact SIA Connect if the issued license does not match the requested capacity or features.

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