Network configuration of client computer
Set static IP on computer to access SIA's portal
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To access SIA's Web App portal the client computer needs to have its network IP address in the same subnet as SIA.
If the client computers IP address is not in the same subnet as SIA it will not be possible to reach the portal in a web browser.
Changing the network configuration of a computer varies between OS.
This article will cover how to change the network configuration of the most common OS.
Windows 7 & 10
To change the IP address on your Windows computer check the following guide (external):
Or view the following video:
macOS - OS X
To change the IP address on your Mac OS X computer check the following guide (external):
Linux - Ubuntu
Validating the network configuration
To validate if the network configuration of the client PC works as expected a ping command can executed.
A ping command is performed in a shell command line tool such as:
- PowerShell or Command Prompt in Windows
- Terminal in Mac OS X
- Terminal in Linux Ubuntu
When the command line tool is open a ping command can be executed by calling the following command.
where xxx.xxx.xxx.xxx is the IP address of SIA that is going to be pinged. If SIA contains the default network configuration the following command can be executed to validate the connection
For troubleshooting a connection check No connection to SIA